At Namaste Mega Mart, we value your satisfaction. Our Return and Refund Policy outlines the conditions under which returns, exchanges, or refunds are accepted for products purchased in-store or online.
1. 🛍️ Eligibility for Return
We accept returns and exchanges under the following conditions:
✅ Eligible Items
- Items must be unused, unopened, and in original packaging
- Return initiated within 7 days of purchase
- Must be accompanied by the original receipt or invoice
🚫 Non-Returnable Items
- Perishable goods (vegetables, dairy, bakery, frozen foods)
- Personal care or hygiene products (toothbrushes, cosmetics, undergarments)
- Clearance or sale items marked as final sale
- Opened or damaged packaging (unless defective)
2. 🔄 Exchange Policy
You may exchange eligible products for the same item (if defective) or a different product of equal value.
- Exchange requests must be made within 7 days
- Exchanges are subject to stock availability
3. 💰 Refund Policy
a) In-store Purchases
- Refunds are issued as:
- Store credit / Credit note
- Cash (if paid by cash and under ₹1000)
- Bank transfer (for UPI/card payments, processed within 3–7 working days)
b) Online Orders
- Refunds are issued via the original payment method
- Allow 3–7 business days for processing after return approval
4. 🚚 Damaged or Incorrect Items
If you receive an incorrect or damaged product:
- Report the issue within 48 hours of delivery
- Email or WhatsApp us with images and order details
- We will arrange a free replacement or issue a refund
5. 📝 How to Initiate a Return
- Contact us via:
- 📞 9667799300
- 📧 namastemegamart@gmail.com
- Or visit our store in person
- Provide:
- Invoice or order number
- Reason for return/exchange
- Photos (if item is damaged)
- Our team will guide you through the next steps.
6. ❗ Terms & Conditions
- Namaste Mega Mart reserves the right to deny a return if the product doesn’t meet the return policy.
- Refunds may be withheld if fraud or misuse is suspected.
- Store credits are valid for 60 days from issue date.
📞 Need Help?
We’re here to assist you.
Namaste Mega Mart
📍 Kotla Vihar Phase 2, Nangloi-Najafgarh Road, New Delhi-110043
📞 9667799300
📧 namastemegamart@gmail.com