Namaste Mega Mart (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, use our website, participate in our loyalty programs, or interact with our services in any manner.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name, phone number, email address
- Billing and shipping addresses
- Government ID (for specific high-value orders or compliance)
- Payment method details (only via secure third-party services)
b) Transaction Information
- Items purchased, invoice details
- Payment method (cash, card, UPI, credit note)
- Purchase history
c) Loyalty Program Data
- Membership ID
- Points earned/redeemed
- Offers used
d) Technical Data (for website/app)
- IP address, browser type, device information
- Pages visited, time spent, location (if enabled)
2. How We Use Your Information
We use the collected data for:
- Processing transactions and sending order updates
- Managing loyalty rewards and promotional campaigns
- Improving customer experience in-store and online
- Sending personalized offers and communications
- Ensuring legal and regulatory compliance
- Internal analytics and reporting
3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
- Trusted service providers (e.g., payment gateways, delivery partners)
- Law enforcement or government authorities as required by law
- Marketing tools for sending SMS or email campaigns (only with consent)
4. Data Security
We implement strict physical, electronic, and managerial measures to safeguard your information:
- Secure servers and encrypted payment gateways
- Role-based access for staff on internal dashboards
- Regular audits and backups
5. Your Rights
You have the right to:
- Access or request a copy of your data
- Correct inaccurate or outdated information
- Unsubscribe from marketing messages
- Request deletion of your data (subject to legal requirements)
To exercise these rights, contact us at:
📧 namastemegamart@gmail.com
📞 9667799300
6. Cookies (For Website Use)
Our website may use cookies to enhance your browsing experience, store preferences, and enable analytics. You may disable cookies via your browser settings.
7. Children’s Privacy
We do not knowingly collect personal information from children under 13 years. If we learn we have unintentionally collected such data, we will delete it promptly.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have any questions or concerns about this Privacy Policy, reach out to:
Namaste Mega Mart
📍 Kotla Vihar Phase 2, Nangloi-Najafgarh Road, New Delhi-110043
📧 namastemegamart@gmail.com
📞 9667799300